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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 resources crm food preparation


Scala and Microsoft Become (Not So) Strange CRM Bedfellows
The Scala and Microsoft alliance in the CRM arena has merits of mutual benefits, particularly in the short to medium term, but due to vacillating motives of the

resources crm food preparation  and marketing, and support resources. The team will be working closely with Microsoft's CRM team and key Scala customers in the lead-up to the product's commercial release. However, this alliance should likely render rather questionable Scala's collaborative partner agreement with CRM software provider Ascent Technology , which was just announced in February. The agreement was seen to enable Scala's partners and customers to take advantage of a completely integrated solution for the enterprise, combining

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Field Service Management (FSM)

Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter reading for industries relying heaviling on equipment. FSM workers require functionality for customer engagement management, service and asset management as well as workforce management. Since most activities in FSM take place outside of the office, mobility is a big component of the a FSM software solutions. Typically, FSM software is not used as a stand-alone solution, as it needs to integrate with Financials, ERP, CRM and EAM to ensure accurate data exchange. Even if its main purpose is to maintain and repair equipment, it can also be used to gather customer satisfaction and equipment performance feedback. To allocate human resources efficiently, workforce management is an integral part of an FSM system. 

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Business Case - Dunkin Donuts


Daniel Mourand, CEO, chose Microsoft Great Plains sofware and, today, he does not regret his decision.

resources crm food preparation  Source : Microsoft Dynamics Resources Related to Business Case - Dunkin Donuts : Microsoft Dynamics (Wikipedia ERP Systems (Wikipedia) Business Case - Dunkin Donuts GREAT PLAINS Software is also known as : Microsoft Dynamics GP , GP , Great Plains , formerly Microsoft Great Plains , GP Great Plains , Great Plains Software , Great Plains Integration , Great Plains Support , Great Plains Customization , Great Plains Consulting , Microsoft Business Solutions Webcast , Microsoft Great Plains , Computerized Read More

Intentia Prepares for Merger with Lawson


Before merging with Lawson, Intentia already had initiated cost-cutting measures on its products, target markets, and sales channels. This, corporate cultural changes, and an infusion of research money help the "new" Intentia become a world class solutions provider to the mid-market.

resources crm food preparation  while using only limited resources from the user company. Merger Preparation To prepare for a merger (though it was still not clear with whom the merger would be), many rationalization and cost-cutting moves were set in motion at Intentia in late 2004. Under the helm of Intentia's president and chief executive officer (CEO) Bertrand Sciard, products, target markets, and sales channels were revised. Namely, Sciard's vision of New Intentia at the time, was to be better focused, and well financed and Read More

J.D. Edwards Finds Its Inner-Self Within Its 5th Incarnation Part 4: Challenges and User Recommendations


J.D. Edwards is leaner, meaner, much more aggressive and with a winning attitude than it has been in the past. It is not easy to regain momentum in a down economy, and kudos to J.D. Edwards for seemingly succeeding in doing exactly that.

resources crm food preparation  and have internal Java resources should evaluate YOUCentric CRM components, particularly those other than the marketing management one. In any case, reckon with some increase in technical skills of your IT department, particularly in XML, HTML, Internet security/firewalls, LDAP, JavaScript, etc. As for the recent alliances, insist on long-term commitments to product integration and/or guarantees of replacing equivalent software in case the partnerships dissolve for some reason in the future. Very Read More

SCT Comes Back With a Vengeance


SCT Corporation, an IT solutions provider for a number of disparate industries, announced that the quarter which ended June 30, 2000, was a record quarter for license fee revenue within SCT's process industry solutions business. SCT, which claims experiencing continued success with enterprise-wide, global accounts in the process industries, now has eight out of the top 16 food processors in North America as clients.

resources crm food preparation  Power Company and Vectren Resources LLC, a subsidiary of Vectren Corporation. With three more utilities going live, SCT's European clients now support over one million customers with Banner CIS, its flagship vertical industry product. SCT's global government solutions unit signed significant court licenses in Ohio and Tennessee, and its second international court license agreement. SCT's global education solutions unit signed several new international licenses, and signed major licenses in West Virginia, Read More

CRM: Past, Present, and Future


Most customer relationship management (CRM) software users take for granted that they can track customers, send mailings, or assign requests to customer service representatives. Users today enjoy CRM systems that are highly accessible, both from a cost and technological point of view. But this was not always the case. TEC analyst Raluca Druta surveys the history and evolution of CRM with a view to defining the CRM of the future.

resources crm food preparation  Past, Present, and Future Most customer relationship management (CRM) software users take for granted that they can track customers, send mailings, or assign requests to customer service representatives. Users today enjoy CRM systems that are highly accessible, both from a cost and technological point of view. But this was not always the case. TEC analyst Raluca Druta surveys the history and evolution of CRM with a view to defining the CRM of the future. Read More

CRM Selections: When An Ounce Of Prevention Is Worth A Pound Of Cure Part Two: Using A Knowledge Base To Reduce The Time, Risk And Cost Of A CRM Selection


Using a knowledge base in the selection process can reduce the time, risk and cost of procuring technology. Well constructed knowledge bases that are used in a tested selection methodology reduce the RFI process from months to weeks, eliminate data quality issues and allow an apples to apples comparison of vendor offerings.

resources crm food preparation  not have the appropriate resources to dedicate to the selection project or the time to administer a traditional full-scale RFI with the appropriate vendors. Please send comments to ltalarico@technologyevaluation.com . Read More

Maximizer CRM: Customer Relationship Management (CRM) Competitor Analysis Report


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resources crm food preparation  CRM: Customer Relationship Management (CRM) Competitor Analysis Report This comprehensive, customer relationship management (CRM) knowledge base covers the full range of CRM functionality. Modeled especially to help clients requiring modern B2B or B2C solutions, it covers marketing automation, sales force automation, customer service and support, partner management, contract management and creation, project and team management, Internet sales, e-mail response management, analytics, and important Read More

CRM and Technological Solutions: Be the Customer


In CRM, and now e-CRM, its not about the technology, but about focusing on the locus of importance around which CRM applications grew; namely, the customer. Ignore him at your peril.

resources crm food preparation  to information or other resources to help me solve my problem ( Support ). If you do all of those things, you've won me as a Customer For Life . Figure 1. These are the four steps at the heart of any CRM implementation. Constantly bring yourself back to these questions: By adding this bit of functionality through my CRM implementation, am I: Making it easier for the customer to access the information about our products or services that they need? Making it simple for the customer to transact and track Read More

CRM Buyer's Guide


If you're interested in a CRM solution, here's a guide to help you zero in on the best one for your company's needs.

resources crm food preparation  Buyer's Guide CRM Buyer's Guide If you're interested in a CRM solution, here's a guide to help you zero in on the best one for your company's needs. With this CRM Buyer's Guide , you'll quickly get up to speed on all the key CRM considerations: business benefits of a CRM solution hosted vs. on-premise CRM, including advantages and disadvantages CRM market overview and history CRM cost considerations CRM solution providers You'll also learn about the essential CRM tools, including sales force automation Read More

Agiline CRM : Customer Relationship Management (CRM) Competitor Analysis Report


This comprehensive, customer relationship management (CRM) knowledge base covers the full range of CRM functionality. Modeled especially to help clients requiring modern B2B or B2C solutions, it covers marketing automation, sales force automation, customer service and support, partner management, contract management and creation, project and team management, Internet sales, e-mail response management, analytics, and important technical criteria.

resources crm food preparation  CRM : Customer Relationship Management (CRM) Competitor Analysis Report This comprehensive, customer relationship management (CRM) knowledge base covers the full range of CRM functionality. Modeled especially to help clients requiring modern B2B or B2C solutions, it covers marketing automation, sales force automation, customer service and support, partner management, contract management and creation, project and team management, Internet sales, e-mail response management, analytics, and important Read More

Why CRM Software is a Smart Investment in a down Economy


Find out more about why CRM is such a smart and timely investment for your small or midsized business in the white paper, crm: a business imperativ...

resources crm food preparation  CRM Software is a Smart Investment in a down Economy Is it really possible to grow your company during an economic downturn—and still cut costs? Fortunately, the answer is yes—and there's no better way to do it than with the right customer relationship management (CRM) software. By its very nature, CRM is one of the only technologies that can both increase your company's revenues and reduce its costs . And that's a pretty good combination during tough economic times. Find out more about why CRM is Read More

The Real Challenge of CRM: Employee Buy-In


Your company has just selected a new customer relationship management (CRM) system for your company. Congratulations should be in order. However, your work has really just begun. You know that in order for your CRM initiative to be successful, you’ll need buy-in from your users. What steps do you need to take to ensure buy-in and achieve real implementation success?

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CRM for Financial and Insurance Markets


Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or in the field). The company can then use this data for specific business purposes by taking a customer-centric rather than a product-centric approach. CRM applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services.

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How to Choose a Hosted CRM Application for SMBs


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