RFPs and selection tools typically focus on features and functions. The business process protagonists consider this focus old fashioned. However, users want and need an inventory or check lists of the functions to understand if the business process will work. One always has to start from somewhere, and there is no better place to start researching enterprise software than from its functional and technical capabilities.
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include software, annual maintenance, implementation assistance, and modifications can now be evaluated against the functionality scores. If a vendor has a high functionality score but is also high in terms of total costs, you must determine if the costs justify the functionality. Beware Software Bloat On the other hand, functionally richer vendors should not relax and expect a hands-down victory, while less functionally robust vendors should not be dejected or feel inferior. Indeed, despite many