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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 customer relationship management ranks for food production


Navigator Business Solutions Navigator One for SAP Business One (v88) for Accounting Certification Report
Navigator One for SAP Business One (v88) is now TEC Certified for online comparison of accounting software in TEC's Evaluation Centers. The certification seal

customer relationship management ranks for food production  submodules: Customer Master File, Customer Relationship Management, Invoicing, Cash Receipts, Debt Collection, Control Reports, and Financial Reports. Accounts receivable as a whole is well covered by most accounting solutions. That said, the average product in our Accounting Evaluation Center does not cover customer relationship management and debt collection extensively. Navigator does support these two areas well, along with the other areas. About Payroll The Payroll module provides functionality for

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Relationship Management (CRM)

Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they are phone, mail, Web, or field. The company can then use this data for specific business purposes, marketing, service, support or sales while concentrating on a customer centric approach rather than a product centric. Customer relationship management defines methodologies, strategies, software, and other web-based capabilities that help an enterprise organize and manage customer relationships. Customer relationship management applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services. 

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Documents related to » customer relationship management ranks for food production

Ross Systems, Inc.: In Process of Renaissance


Over past two decades, Ross Systems has delivered strong back-office functionality and good customer support within certain industries; it is considered a leader in native process manufacturing functionality. The company has also expanded its online operations through its RenaissanceLink software application portal and its Ross Systems E-Commerce order management software subsidiary. However, its financial position for the last 18 months has eroded due to the combined effects of decreased license revenue and investment in R&D.

customer relationship management ranks for food production  in the area of customer relationship management (CRM). We also expect the company to pursue alliances for business-to-business (B2B) e-commerce and supply chain collaboration within its industries of interest. Additionally, we believe that Ross will have to gradually shift its focus and resources solely to the process manufacturing ERP market. ANALYSIS Vendor Strengths Ross Systems has developed strong horizontal process manufacturing functionality, with recent initiatives to deliver tight vertical Read More

Manufacturing 2007 Executive Summary


For a decade, IndustryWeek and the Manufacturing Performance Institute (MPI) Census of Manufacturers have provided data to US manufacturers. This year, MPI fielded a similar survey in Canada, offering an intriguing look into the differences between the Canadian and US manufacturing landscapes. This executive summary presents combined data from these surveys, aimed at helping manufacturers meet future challenges.

customer relationship management ranks for food production  systems 27.2% 28.1% 22.1% Customer relationship management (CRM) 20.5% 19.8% 24.4% Product data management (PDM) 20.4% 19.7% 24.4% Mobile management (wireless systems) 17.4% 17.0% 19.7% Online selling 17.1% 17.4% 15.8% Asset management (e.g., CMMS) 16.8% 15.4% 25.2% Warehouse management systems (WMS) 15.2% 15.0% 16.5% Supply-chain management (SCM) 11.4% 12.6% Transportation management systems (TMS) 10.3% 10.3% 10.2% Manufacturing execution systems (MES) 9.3% 8.9% 11.8% RFID systems 6.3% 6.5% 4.7% ERP II Read More

Navigator Business Solutions Navigator One for SAP Business One (v88) for Discrete ERP Certification Report


Navigator One for SAP Business One (v88) is now TEC Certified for online comparison of discrete enterprise resource planning (ERP) software in TEC's Evaluation Centers. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary.

customer relationship management ranks for food production  data entry processing, basic customer relationship management, and reporting. This includes the Online Requirements, Reporting and Interfacing Requirements, Available-to-Promise, Pricing and Discounting, Customer Service and Returned Goods Handling, and CRM and e-commerce Requirements submodules Sales Management is another module that is extensively supported by many discrete ERP products, which explains why the average solution has very strong support for all submodules. Navigator ranks very close to Read More

The Enterprise Applications 'Arms Race' To Be Number Three


Although their consolidation appetite is not diminishing by any means, some major acquisition protagonists like SSA Global and Infor seem to be showing signs of more deliberation and even restraint, rather than jumping the gun to indiscriminately gain market share.

customer relationship management ranks for food production  software, which encompasses ERP, customer relationship management (CRM), SCM, financial management, procurement, project management, human capital management (HCM), business intelligence (BI), and product lifecycle management (PLM). Even without an initially deliberate focus, SSA Global offers its applications to companies in a number of vertical markets, with a concentration on manufacturing industries (which represent about 80 percent of revenues, at least prior to the Epiphany acquisition; but this Read More

Demand Management Demand Solutions for Supply Chain Management Certification Report


The Demand Management product Demand Solutions is now TEC Certified for online evaluation of demand management solutions in the Supply Chain Management (SCM) Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary.

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IFS Applications (version 8.0) for ERP for the Oil and Gas Industry (Upstream) Certification Report


IFS Applications (v. 8.0) is TEC Certified for online evaluation of enterprise resource planning (ERP) solutions for oil and gas industry (upstream) in the ERP Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary.

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Logility Voyager Solutions for Supply Chain Management (SCM) Certification Report


Logility Voyager Solutions is now TEC Certified for online evaluation of supply chain management solutions in the Supply Chain Management (SCM) Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary.

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Master Requirement Planning and Master Production Scheduling Software: Hard Facts Part Two: Materials Requirement Planning and Master Production Scheduling


Most of the manufacturing software vendors have planning and scheduling software which assume either infinite production capacity for calculating quantities of raw material and work in progress (WIP) requirements or infinite quantities of raw and WIP materials for calculating production capacity. There are many problems with this approach. This paper discusses the pitfalls of this approach and how to avoid these by making sure that the software you buy indeed takes into account finite quantities of required materials as well as finite capacities of work centers in your manufacturing facility.

customer relationship management ranks for food production  So how is a customer going to decide which vendor to approach for the solution? Because of the lack of standards and a plethora of names for the same kind of software which essentially does the same thing, manufacturers get confused as to which solution will be a fit for their needs. Fortunately, there are some guidelines available which can help. The keywords here are dynamic and finite planning and scheduling with the ability to handle all your generic and specific manufacturing constraints. Not all Read More

IFS Applications (version 8.0) for ERP for the Mining Industry Certification Report


IFS Applications (v. 8.0) is TEC Certified for online evaluation of enterprise resource planning (ERP) solutions for the mining industry in the ERP Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary.

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Strong Showing for Infor SyteLine v.9 for ERP for Engineer-to-order Manufacturing [Infographic]


See how Infor SyteLine v.9 measures up in this infographic of a benchmark analysis against other leading ERP solutions for engineer-to-order (ETO) manufacturing.

customer relationship management ranks for food production  ETO manufacturing, Infor SyteLine, ETO ERP, engineer-to-order manufacturing Read More

Ultimus Adaptive BPM Suite 8.3 for Business Process Management Certification Report


Ultimus Adaptive BPM Suite 8.3 is TEC Certified for online evaluation of business process management (BPM) solutions in the Enterprise Resource Planning (ERP) Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary.

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Customer Relationship Management (CRM)


When talking about relationship management in the context of software solutions, most people think of customer relationship management (CRM). However, relationships also exist between companies and their vendors, companies and their customers, vendors and their suppliers, employees, different departments of the same company, and so on. The Relationship Management Evaluation Center concentrates on CRM and supplier relationship management (SRM), as software and information and communication technology (ICT) play a major role in facilitating effective relationship management among all parties involved.

customer relationship management ranks for food production  most people think of customer relationship management (CRM). However, relationships also exist between companies and their vendors, companies and their customers, vendors and their suppliers, employees, different departments of the same company, and so on. The Relationship Management Evaluation Center concentrates on CRM and supplier relationship management (SRM), as software and information and communication technology (ICT) play a major role in facilitating effective relationship management among all Read More

Vitria OI 4: Data for Today and for the Future


Vitria is a long-time player in the provisioning of software solutions for analyzing information in real time. Founded in 1994 by two entrepreneurs—Drs. JoMei Chang and Dale Skeen, Vitria’s current chief executive officer (CEO) and chief technology officer (CTO), respectively, Vitria has evolved its operational intelligence and business process management (BPM) applications into mature and stable

customer relationship management ranks for food production  others—needs to help its customers make the necessary adaptations to their infrastructures; instill an organizational mindset for dealing with the new paradigm of working with real-time–based processes; eliminate friction between real-time, near–real-time, and common batch processes; and clearly distinguish the value of all available information assets. Finally, with these advancements to its OI Suite, Vitria aims to align its roadmap strategy with improved access to data, as well as provide core Read More

Case Study: SAP and Sales Management


To achieve global transparency of all customer relationships, SAP AG upgraded to the latest release of the SAP customer relationship management (CRM) application. This upgrade is part of its CRM Clear Vision Program. Learn how the upgrade to a single global solution helped SAP AG achieve effective collaboration, better visibility, improved productivity, and stronger customer relationships.

customer relationship management ranks for food production  release of the SAP customer relationship management (CRM) application. This upgrade is part of its CRM Clear Vision Program. Learn how the upgrade to a single global solution helped SAP AG achieve effective collaboration, better visibility, improved productivity, and stronger customer relationships. Read More